Case Study: Leading Medical Equipment Company achieves consolidated omnichannel payments and streamlined reconciliation with Elavon Converge and Payments Insider

Leading Medical Equipment Company - Customer Case Study

Leading Medical Equipment Company, a Melbourne-based medical equipment client with a U.S. affiliate, was juggling three separate merchant accounts for eCommerce, mobile, and card-present transactions and had no secure way to store customer card information. They engaged Elavon and its Converge hosted payments/omnicommerce services to unify their payment channels.

Elavon implemented an omnicommerce Converge solution—adding Converge Mobile and a mobile terminal for trade shows and walk-ins—and deployed Elavon Payments Insider for robust reconciliation. The consolidation into a single Converge platform and Payments Insider reduced manual reconciliation work, saved accounting staff time, and enabled the company to focus resources on growing the business.