Case Study: Leading Medical Equipment Company achieves real-time invoice balances and streamlined online payments with Elavon's Converge API

Leading Medical Equipment Company - Customer Case Study

Leading Medical Equipment Company, a medical equipment client based in Chicago, IL, was processing roughly 100 invoices per month through its ERP using saved credit cards and a cumbersome hand‑keyed workflow. They engaged Elavon to deploy Converge hosted payments (via a custom Converge API) to enable live account balance matching and provide invoice balances to customers.

Elavon implemented a Converge hosted‑payments solution with a custom API that links live account balances to invoice numbers generated in NetSuite. The deployment eliminated much of the manual keying, delivered accurate real‑time account data synchronized with NetSuite, streamlined handling of the ~100 monthly invoices, and provided a user‑friendly Converge dashboard with the option to key in payments when needed.