Case Study: Leading Gyms Operator reduces recurring payment declines by 80% with Elavon Account Updater

Leading Gyms Operator - Customer Case Study

Leading Gyms Operator, which runs multiple gyms across the Greater Toronto Area, was facing frequent declines on cards stored for recurring monthly memberships and spent significant time calling members to update payment details. Elavon recommended its Account Updater service to reduce manual outreach and improve recurring payment success.

Elavon implemented Account Updater on the merchant account, cutting recurring payment declines by approximately 80% and significantly reducing the time staff spent contacting members for new card details, improving revenue collection and operational efficiency.