Case Study: IPEX achieves faster, scalable product integrations with elastic.io

Empowering to Build a Powerful Unified Communication Product With a Presence Bot

IPEX, a Czech-based telecom company, wanted to enhance the integration capabilities of its Communicator unified communications product and Presence Bot, but lacked the internal know-how and capacity to complete the work on its own. To avoid slowing down other high-priority product releases, IPEX turned to elastic.io and its white-labeled integration solution.

With elastic.io’s iPaaS, pre-built connector templates, SDKs, and low-latency microservices-based architecture, IPEX was able to quickly build integrations with systems like Salesforce, Sugar, Microsoft Dynamics, and Google Calendar, while also improving internal workflows and Presence Bot orchestration. The result was a 30%–40% reduction in development time, the equivalent of saving one programmer, and a stronger value proposition for IPEX customers through faster, more scalable integrations.

IPEX

Martin Olexik

Product Manager