Case Study: Gartner achieves higher customer retention with elastic.io Embedded iPaaS

Embedding Native Integration Capabilities in Saas With White-labeled Ipaas to Reduce Customer Churn

Gartner, a software and information technology company, needed a better way to meet growing customer integration demands without building custom integrations for every customer or use case. As SaaS expectations increased, Gartner looked for a scalable way to embed native integration capabilities into its products and improve the customer experience.

Using elastic.io Embedded iPaaS, Gartner could add an integration layer through elastic.io’s Integration Management API and white-labeled platform, along with visual flow design, SDKs, and monitoring tools. The solution helped Gartner streamline integrations, reduce the effort of maintaining customer-specific connections, and improve retention and product value, though the case study does not provide specific quantitative results.

Gartner