Case Study: Zurich Insurance speeds time-to-market and boosts customer trust with Elastic Cloud on Kubernetes (Elastic)

Zurich Insurance increases customer trust and underwrites the future with Elastic Cloud

Zurich Insurance, a nearly 150‑year‑old global insurer, faced fragmented legacy systems, siloed logs, slow claims handling, and limited scalability that hindered customer service and innovation. To speed time to market for new products and meet rising digital expectations, the company needed to consolidate data, shorten mean time to resolution, and modernize its infrastructure.

Zurich migrated core workloads to Elastic Cloud on Kubernetes (ECK) on Microsoft Azure, using the Elastic Stack and consulting support to run a rapid proof of concept and production rollout. The change gave agents instant access to consolidated customer records, enabled real‑time log visualization and troubleshooting (reducing MTTR from days to minutes), accelerated product launches like Zurich Klinc, simplified upgrades, and optimized costs with tiered storage—boosting customer satisfaction, trust, and ROI.

Zurich

Sandra Hauser

Head of Transformation and Technology