Case Study: Waitrose improves online grocery performance with Elastic

Waitrose doubles website speed ratings with Elastic RUM

Waitrose, a leading UK supermarket, faced the challenge of managing surging online demand and ensuring a high-performance digital shopping experience for its customers. To address customer feedback about page load speeds and website errors, the company turned to Elastic and implemented its Real User Monitoring (RUM) service on AWS.

By deploying Elastic RUM, Waitrose gained granular, real-time insights into client-side performance, allowing them to quickly identify and fix the root causes of issues. The solution from Elastic delivered significant results: customer ratings of website speed as 'excellent' doubled, overall customer satisfaction increased by nearly a third, and the team could enhance reliability without investing in additional software, making it a cost-effective choice.

Waitrose