Case Study: Liefery achieves real-time business intelligence and improved service quality with Elastic

Using the Elastic Stack for Business Intelligence at Liefery

Liefery is a Berlin-based delivery startup (founded 2014) that offers predictable same‑day and next‑day urban delivery. As their platform grew across multiple apps and clusters, digging through dispersed log files was painful and their operations teams struggled with slow, Excel‑based BI for tracking service metrics and improving operational quality.

They adopted the Elastic Stack—Elasticsearch for storage and Kibana for visualization—starting with centralized log analytics and quickly extending it as a BI tool. Kibana dashboards (shown on shop‑floor screens) plus role‑based access and alerting let both ops and engineering monitor performance, speed troubleshooting, and automate reporting. The result: faster, more informed decision‑making, measurable process improvements, better service quality and fewer shipping delays, and a ready analytics add‑on for their SaaS offering.

Liefery

Simon Stemplinger

Chief Technology Officer