Case Study: Telefónica Germany achieves faster incident resolution and lower downtime with Elastic Observability

Telefónica cuts root cause analysis time by 80% with Elastic

Telefónica Germany, a major telecommunications provider, faced challenges in maintaining seamless service for its customers due to siloed monitoring tools and a lack of visibility across its IT infrastructure. This led to prolonged resolution times for service disruptions. To move from reactive monitoring to proactive observability and meet high customer expectations, the company partnered with vendor Elastic to implement the Elastic Observability platform on Elastic Cloud.

The solution provided by Elastic delivered unified, real-time insights across more than 250 applications. This enabled Telefónica Germany to correlate system-wide events and use AI-based anomaly detection to predict issues. As a result, Elastic helped the vendor reduce root cause analysis time by 80%, cut service-impacting incidents by 80%, and achieve significant operational cost savings through tool consolidation.

Telefónica