Case Study: Swiss Life achieves real-time 360 customer visibility with Elastic Elasticsearch

Swiss Life indexes 23 million documents in real time with Elastic

Swiss Life France, a major player in insurance and wealth management, faced the challenge of making its siloed customer data consistently and quickly accessible to diverse audiences, including clients, salespeople, and brokers. The company needed a real-time solution to index and publish millions of customer records. To address this, they turned to vendor Elastic, implementing Elasticsearch as the core of their Vision 360 project.

The solution involved using Elasticsearch to gather all customer and contract data into a centralized, real-time index, serving as the single point of exposure for customer portals and sales applications. Elastic's filtering capabilities enabled secure, role-based access to sensitive information. The results were significantly quicker data access and more responsive applications, with data propagation guaranteed in under 10 seconds after updates. Elastic's subscription support and monitoring tools were cited as critical, with plans to extend the architecture to manage unstructured data.

Swiss Life