Case Study: Roanoke College reduces support requests and accelerates site search with Elastic Site Search (Elastic)

Roanoke College Saving Support Time With Better Site Search

Roanoke College, a small liberal arts school of about 2,000 students in Salem, Virginia, faced search challenges after a site redesign that produced nearly 7,000 indexed pages serving prospective students, current students, faculty, and alumni. Their previous Google Custom Search setup wasn’t returning relevant results, and with a small IT team they needed ranked results, type-ahead, and an easy-to-implement solution.

Roanoke implemented Elastic Site Search Service in under an hour and immediately saw a drastic drop in web support emails from users who couldn’t find information. The configurable, feature-rich search delivers the right results for diverse audiences with little maintenance, freeing the web team from constant troubleshooting.

Roanoke College

Michael Santoroski

Director of Web and Software Development Services