Case Study: NYU Libraries achieves improved user experience and actionable search insights with Elastic Site Search

NYU Libraries Powering the Search for Improved User Experience

New York University Libraries, a global academic library committed to open access, needed better control and insight into how patrons find information on their site. Relying on the parent university’s Google Site Search left them with little customization, no analytics, and a heavier support burden as users struggled to locate resources.

Working with their CMS vendor, NYU deployed Elastic Site Search Service in a single day, unlocking detailed query analytics and synonym tools that let them tailor search relevance and content presentation. The result: a more prominent, customizable search experience, a significant increase in search usage, and measurable improvements in user experience and support case deflection.

NYU Libraries

Nadaleen Tempelman-Kluit

Head of User Experience