Case Study: NORBr keeps payments on track and improves key business metrics with Elastic

NORBr leverages Elastic to keep payments on track and improve key business metrics

NORBr is the #1 global distributor of payment services for digital merchants, using a single API and no-code routing engine to help merchants manage payments across providers. As the payment ecosystem became more complex, NORBr needed better visibility into platform health, transaction success, and PSP performance so it could quickly detect issues, protect service levels, and keep payment flows on track.

Elastic helped NORBr implement monitoring and alerting for key business metrics using Elastic Watcher, with “advanced watches” that checked thresholds and sent alerts to Slack and PagerDuty. With Elastic, NORBr now notifies incidents within two minutes, identifies root causes in under five minutes, and keeps its SLAs while improving uptime and merchant revenue.

NORBr