Case Study: Lufthansa's Miles & More achieves faster root cause analysis and better customer experiences with Elastic

Lufthansa's Miles & More optimizes loyalty programme with Elastic Observability for better customer experiences, data protection, and potential for growth

Lufthansa’s Miles & More, the Lufthansa Group loyalty programme serving more than 38 million members, needed a better way to monitor the performance of its website, app, and supporting systems. The team wanted faster root cause analysis, stronger data protection, and a scalable observability platform that could meet GDPR requirements, and chose Elastic Observability on Elastic Cloud.

Elastic implemented a unified monitoring stack for logs, metrics, APM, and machine learning, giving Miles & More real-time visibility into application behavior and proactive anomaly detection. As a result, the team can identify and fix issues faster, improve developer productivity, and protect customer data within the EU; Elastic also helped reduce downtime risk and support future growth, including more effective monitoring of services like Travel ID and API performance.

Lufthansa's Miles & More

Jan Malcomess

IT Architect and Manager