Case Study: Italgas achieves 99% uptime and reduces MTTR with Elastic Observability

ING reduces MTTR by 25% with Elastic

The customer, Italy's leading gas distribution company Italgas, faced challenges in monitoring its IT infrastructure and millions of smart meters. Their previous observability solutions were costly and complex, risking connectivity issues and potential regulatory penalties. They partnered with vendor Elastic and implemented Elastic Observability on Elastic Cloud to gain better visibility and improve operational efficiency.

Elastic provided a centralized observability platform that consolidated logs and APM data. The solution from Elastic reduced mean time to resolution (MTTR) by 25%, lowered observability costs by 35%, and achieved 99% IT infrastructure uptime. This ensured stable meter connections for accurate billing and provided a clear roadmap for adopting generative AI features.

ING