Case Study: Hexaware achieves faster IT operations and reduced false positives with Elastic

Hexaware reduces onboarding from 1 year to 3 months with Elastic

Hexaware, an IT services company, sought to enhance its IT operations and competitive edge in the managed services sector. To achieve this, they partnered with Elastic, implementing Elastic Observability and the Elastic AI Assistant to improve anomaly detection, streamline monitoring, and accelerate employee onboarding.

The solution from Elastic centered on generative AI and machine learning. The Elastic AI Assistant allowed employees to use natural language for investigations and data retrieval, while Elastic Observability's machine learning drastically reduced false alerts. This resulted in new hires becoming project-ready in 3 months instead of a year, a 75% reduction in false positives, a 50% improvement in operational efficiency, and the ability to retrieve critical data in seconds instead of hours.

Hexaware