Case Study: Emirates NBD achieves stronger security, faster issue resolution, and better customer experience with Elastic

Emirates NBD banks on Elastic to secure billions in assets, and increase customer satisfaction and trust

Emirates NBD, one of the largest banking groups in the Middle East, needed to replace siloed legacy systems with a more secure, cost-efficient way to manage data, improve customer experience, and meet regulatory retention requirements. The bank adopted Elastic, centering its new data stack on Elasticsearch and Elastic Observability, to unify logs and support digital transformation across its operations.

Using Elastic, Emirates NBD built a centralized logging and monitoring environment that processes multiple terabytes of data daily and gives developers a single source of truth. This helped the bank reduce mean time to resolution from days to minutes, quickly detect and fix customer-facing issues across hundreds of apps, and strengthen security and compliance through audit logs and Elastic Security.

Emirates NBD

Ali Rey

Vice President of Cloud and Data Platforms