Case Study: Electrum achieves greater observability and faster issue resolution with Elastic Observability

Electrum serves 25 million South Africans with Elastic

Electrum, a leading South African cloud payments technology company, faced scaling challenges with decentralized logging and scattered alerting tools, hindering visibility and proactive monitoring of its critical transaction systems. To address this, they turned to Elastic and implemented Elastic Observability on Elastic Cloud.

Elastic provided an out-of-the-box observability platform that integrated seamlessly with Electrum's AWS environment. The solution enabled real-time, granular transaction monitoring, role-based alerting, and the integration of metrics into client portals for transparency. This reduced mean time to resolution (MTTR), strengthened trust with partner banks and retailers, and allowed Electrum to shift from reactive to proactive operations, freeing up resources to focus on payments innovation.

Electrum