Case Study: DocuSign achieves generative AI-driven, scalable agreement management and minute-level document search with Elastic (Elasticsearch)

Docusign brings the power of generative AI to customers worldwide with Elastic

DocuSign, an Intelligent Agreement Management company serving 1.6 million customers and over 1 billion users worldwide, needed a way to centralize and accelerate access to millions of agreements processed daily. Users previously searched across disparate systems (email, Google Drive, SharePoint) and risked costly missed renewals and slow legal reviews, so DocuSign required a scalable, reliable platform that could support generative AI across the entire agreement lifecycle.

DocuSign implemented Elasticsearch (on the Elastic Search AI Platform, hosted in Microsoft Azure) to power its Navigator repository, enabling semantic search, AI‑assisted drafting and redlining, identity verification, and proactive renewal alerts. The result: customers find critical documents in seconds instead of hours, the system scales to handle millions of agreements daily, and organizations save time and money through faster workflows and reduced missed renewals.

DocuSign

Hiral Shah

Director of Product