Case Study: DISH Media achieves faster issue resolution, higher ad revenue, and improved productivity with Elastic Observability

DISH Media boosts ad revenue, engineering efficiency, and customer satisfaction with Elastic Observability

DISH Media, a subsidiary of DISH Network, needed better visibility across millions of endpoints and billions of daily records to support its targeted advertising business, but legacy monitoring tools and manual processes were slowing issue detection and making the team reactive. The company turned to Elastic Observability to replace fragmented systems with a single pane of glass and improve insight into operational, business, and device data.

With Elastic, DISH Media unified telemetry data on Elastic Cloud, added machine learning for anomaly detection, and streamlined dashboards, CI/CD, and security monitoring. The result was faster root-cause analysis—from weeks to hours—plus improved developer productivity, better cloud cost control, and the ability to support critical business decisions and close a multimillion-dollar ad contract more quickly.

DISH Media

John Haskell

Head of Engineering