Case Study: City of Wilson achieves faster, more relevant website search and improved citizen service with Elastic Site Search

City of Wilson Powering the Search for a Better Municipal Government Website Experience

The City of Wilson, a 50,000-resident municipality in eastern North Carolina, rebuilt its website and needed to replace an unreliable search tool so citizens and internal departments could find information quickly and IT could be more proactive and service-oriented. The challenge was to deliver fast, relevant results and real-time insights to support both everyday needs and emergency situations.

Implementing Elastic Site Search provided real-time indexing and analytics, easier content organization for the IT Operations team, and a noticeably faster, more reliable search experience for users. The result was increased site traffic and confidence that citizens and staff were finding the right information—plus actionable search data that helped the city respond in real time during events like Hurricane Matthew (for example, surfacing flood and street-closure information).

City of Wilson

Brandon Evans

Technical Services Representative