Case Study: Cigna Life Insurance NZ achieves near-real-time analytics and automated claims processing with Elastic Stack

Cigna - Customer Case Study

Cigna Life Insurance NZ embarked on a BI transformation to achieve "Max Visibility & Analytics" across actuarial, finance, sales and marketing. The team was hampered by manual, spreadsheet-driven processes that were slow and error-prone—claims reporting took half a day and travel reporting lagged weeks—limiting timely insight and decision-making.

They implemented the Elastic Stack with Kibana for near‑real‑time, schema‑free analytics and self‑service dashboards. The result: claims moved from manual half‑day processes to fully automated, always‑available dashboards (698 claims; NZD 9,267,392.62 paid to date) and travel reporting improved from 3–4 weeks to about 3 minutes latency, with the platform scaling to support Cigna’s international impact.

Cigna

Anton Dési

Architect of the Business Intelligence