Case Study: Cathay Pacific cuts operational noise and unifies observability with Elastic Cloud

Cathay Pacific cuts operational noise by 30% with Elastic

Customer Cathay Pacific faced the challenge of managing over 300 mission-critical applications with disconnected monitoring tools, which made it difficult to gain a clear, unified view of the passenger experience. The airline's infrastructure and security teams struggled with operational noise and could not easily trace issues across complex business transactions like flight bookings. They moved from a self-managed, on-premises deployment to a solution with vendor Elastic, specifically adopting Elastic Cloud and Elastic Observability, to consolidate their telemetry.

The solution involved implementing a single Elastic Cloud deployment with Elasticsearch as a unified data layer, ingesting both observability and security data. This gave teams a single source of truth, allowing them to monitor end-to-end business transactions instead of just infrastructure metrics. The results for Cathay Pacific included a 30% reduction in operational IT noise, faster issue resolution, and improved collaboration between teams. Elastic's platform enabled a shift from reactive troubleshooting to proactive problem-solving.

Cathay Pacific