Case Study: Chat Leap achieves massive chatbot scalability and lower costs with Elastic

Building the future of chatbots with Chat Leap’s no-code, AI platform, enabled by Elastic on AWS

Chat Leap, a leading no-code AI chatbot platform for the Viber messaging ecosystem, needed a scalable and reliable way to support global campaigns, high-traffic events, and detailed analytics for millions of users. To meet those demands, Chat Leap used Elastic, including Elasticsearch and Elastic Observability, to power its chatbot infrastructure and reporting.

Elastic helped Chat Leap deliver massive scalability, better performance, and real-time analytics, including a dashboard that can analyze billions of events each month. After moving to Elastic Cloud, Chat Leap reduced infrastructure costs by 40% and DevOps costs by 80%, while improving latency, resilience, and operational efficiency.

Chat Leap

Shai Alon

Director