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Case Study: Brazilian Telecommunications Company reduces MTTR and incidents with Elastic Observability
A Elastic Case Study
Brazilian Telecommunications Company reduces MTTR by 60% with Elastic
A Brazilian telecommunications company faced challenges in monitoring its expanding digital services. Using Dynatrace, they had limited visibility, creating blind spots across their applications. They needed a comprehensive observability solution for faster issue detection and better system reliability. They partnered with Elastic to implement Elastic Observability.
Elastic provided a scalable, cost-efficient platform based on open standards like OpenTelemetry. The solution gave full visibility across thousands of services and hosts. With Elastic, the company reduced its mean time to resolution and overall incidents by 60%, cut war room staffing per incident by 83%, and saw app store ratings improve by 35%. Elastic also delivered significant cost savings and operational efficiencies, enabling the company's expansion into new business sectors.
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