Case Study: Benefit Systems improves MultiSport search UX with EL Passion

Benefit Systems improves search UX for 1M daily users with EL Passion

Benefit Systems, a leading employee benefits card company, approached vendor EL Passion with a challenge regarding the user experience of their nearly complete search tool for their popular MultiSport program. They needed an audit and improvements for this key feature, which allows over a million daily users to find sports facilities.

EL Passion conducted a thorough UX audit and user testing to identify obstacles and user needs. They delivered a redesigned solution with enhanced UX and UI, including mockups, full documentation, and interaction animations. This process provided Benefit Systems with ready-to-implement improvements to significantly enhance the search experience for their users.

Benefit Systems