Case Study: Pulse Insights achieves B2B market leadership with Ekohe's Voice of Customer micro-survey platform

Pulse Insights reaches Forrester Wave Top Quadrant with Ekohe

The customer, Pulse Insights, faced the challenge of needing a B2B micro-survey platform to capture real-time customer insights. Firms were disconnected from their online audiences and lacked the capacity to act on customer interactions. Vendor Ekohe provided its SaaS application development and product strategy expertise to address this.

Ekohe designed and developed an innovative 'Micro-Survey' platform for Pulse Insights, focusing on short, contextually relevant surveys. The solution enabled ultra-fast learnings that integrated with enterprise systems. As a result, Pulse Insights leapfrogged competitors to achieve a Forrester Wave Top Quadrant ranking and became a market leader, serving major clients like Sony and Visa.

Pulse Insights