Case Study: Personalised Bears achieves a modernised website and boosted online sales with EKM

Personalised Bears - Customer Case Study

Louise from Personalised Bears sells personalised teddy bears, rag dolls, clothing and gifts and built the business from home, eventually leaving her full‑time job to grow it full time. She originally set up an e‑commerce site with EKM (she even registered the site on Christmas Day) but later faced intense competition from big retailers and flourishing marketplace sellers, rising fees, and an outdated website that left her online sales dwindling.

EKM provided the original online store and later upgraded her shop with EKM Evolution Mode, refreshing the design, decluttering navigation and making numerous site changes with hands‑on support. The initial EKM site brought sales in within weeks, and the Evolution Mode relaunch has helped get the website back on track—improving usability, reducing reliance on costly marketplaces and enabling Personalised Bears to better compete, with ongoing support from the EKM team.

Personalised Bears

Louise

Personalised Bears