Case Study: Vital Parts achieves ecommerce growth and increased sales during COVID-19 with EKM

Components of success with Vital Parts

Vital Parts, led by Managing Director Michael Holt, is a UK-based supplier of plastic, rubber and metal components that also offers bespoke moulding solutions and specification sheets. Their biggest challenge has been keeping up with orders and maintaining the high level of customer service they built, compounded by the disruption of the COVID-19 pandemic. To run and scale their online business they chose the EKM ecommerce platform/CMS for its ease of use, scalability and phone/email support.

EKM’s platform and support helped Vital Parts get indexed by Google (leading to their first sale) and rapidly launch new products — notably sneeze screens — which “helped us increase sales at a time when they were significantly down.” By using EKM’s tools and support to scale operations and maintain service levels, Vital Parts recovered sales momentum during the pandemic and continue to grow, and they actively recommend EKM as their ecommerce provider.

Vital Parts

Michael

Managing Director