Case Study: The Fire Side Shop achieves streamlined ecommerce, lower costs and faster fulfilment with EKM

Brightening their sparks with a new EKM shop | The Fire Side Shop

The Fire Side Shop is a family‑run ecommerce store in Newcastle upon Tyne that sells over 600 fireside parts and accessories. After moving fully online and using several CMS providers, they faced fragmented suppliers, costly maintenance and slow updates, plus rising customer expectations driven by big retailers — so in 2020 they moved their site to the EKM ecommerce platform.

By consolidating their store onto EKM, The Fire Side Shop reduced maintenance time and third‑party costs, went live within six weeks despite the pandemic, and gained dedicated support to handle technical issues. EKM’s platform allowed them to focus on product range, content and faster order fulfilment, secure better shipping rates and improve the overall customer experience, with the company now expanding a second store (Caravan Parts Express) onto EKM as well.

The Fire Side Shop

Adam

Director