Case Study: Remitly boosts phone verification from 15% to 55% and accelerates approvals with Ekata's Identity Check API

Remitly - Customer Case Study

Remitly, a mobile payments service focused on person-to-person international transfers (notably to the Philippines), needed stronger identity verification for its mobile-first customers to meet KYC requirements, speed legitimate transfers, and flag potential fraud. To address unreliable phone verification and reduce hold times on orders, Remitly evaluated vendors and selected Ekata and its Identity Check API for enhanced phone intelligence.

Ekata’s Identity Check API added phone validation, data links and predictive intelligence to Remitly’s verification flow, enabling faster approval of legitimate transactions and more confident manual reviews. As a result of implementing Ekata, Remitly’s customer phone verification rate rose from 15% to 55%, orders previously held for review were processed more quickly, and the company saw an immediate increase in revenue.

Remitly

Nate Spanier

Fraud Manager