Case Study: Northern European Airline Company achieves faster fraud identification and 75% better gray-area accuracy with Ekata Pro Insight

Northern European Airline Identifies Fraud Faster with Pro Insight

Northern European Airline Company struggled with a high volume of suspicious scores from its existing fraud prevention tool, which overloaded a small manual review team—especially for time-sensitive same-day bookings. To better triage “gray-area” transactions and speed decisions, the airline implemented Ekata Pro Insight from vendor Ekata.

Ekata Pro Insight lets reviewers enter transaction details and returns an identity risk score with an explanatory rationale, enabling fast, confident decisions. Using Ekata, the airline achieved 75% better accuracy on gray‑area bookings, cut time spent on manual identity checks, and freed the fraud team to expand coverage to baggage and loyalty-program fraud; Pro Insight’s international name/email/address/phone/IP signals also improved verification across key markets.