Case Study: Global Fintech Company achieves 50% fewer application drop-offs and 60% more frictionless verifications with Ekata’s Account Opening API

How This Global Buy Now, Pay Later Company Optimized Their Customer Experience While Blocking Fraud

Global Fintech Company, a global Buy Now, Pay Later (BNPL) provider, faced high customer drop-off and poor onboarding experiences because every applicant was routed through the same high-friction KYC workflow. Seeking a dynamic identity verification partner to reduce unnecessary friction while blocking fraud, they turned to Ekata and its Account Opening API.

Ekata implemented its Account Opening API to evaluate applicant risk before KYC, using proprietary risk scores and signals to risk-band users and apply step-up authentication only where needed. As a result, Ekata helped the Global Fintech Company achieve a 60% increase in passive identity verifications and a 50% reduction in application abandonment, while identifying stolen and synthetic identities and supporting scalable, global onboarding.