Case Study: Getaroom achieves 50% reduction in manual reviews and 20% reduction in fraud with Ekata

Getaroom - Customer Case Study

GetaRoom, a hotel and lodging booking site founded in 2008, faced rising fraud as it scaled. Its fraud operations team was spending excessive time validating customers—running up to six inconsistent free searches per attribute—which hurt performance and morale. To address this, GetaRoom turned to Ekata and its Identity Check to streamline identity verification.

Ekata integrated with GetaRoom’s fraud platform, letting analysts verify customers from the first resource and reducing reliance on manual searches. As a result, Ekata helped cut manual reviews by 50%, reduce fraud by 20%, increase the accuracy of order reviews, shorten review times, and markedly improve team morale.

GetaRoom

Christina Forrester

Fraud Operations Manager