Case Study: Premier Health achieves faster Wi-Fi troubleshooting and stronger healthcare connectivity with Ekahau

Premier Health slashes Wi‑Fi troubleshooting from 20+ hours to 5–10 minutes with Ekahau

Premier Health, a large healthcare network, faced significant challenges in maintaining a reliable and secure Wi-Fi network across its numerous facilities. The high-density environment, strict security needs, and critical devices like Vocera badges demanded a solution to reduce extensive troubleshooting and support mission-critical applications. They turned to vendor Ekahau and its suite of tools including the Sidekick 2 and AI Pro.

By implementing Ekahau's solutions for design, optimization, and troubleshooting, Premier Health achieved dramatic improvements. The vendor's tools helped slash Wi-Fi troubleshooting time from over 20 hours weekly to just 5-10 minutes per incident and reduced Vocera-related support tickets from 30 per week to one every few months. This delivered immediate ROI and established a secure, high-performing network for long-term value.

Premier Health