Case Study: Industrial Alliance Auto and Home (IAAH) expands business and boosts customer service & efficiency with EIS Group’s EIS Core Insurance Suite

Industrial Alliance Expands Business with New Digital Platform and Improves Service and Efficiency

Quebec-based Industrial Alliance Auto and Home needed to differentiate in a crowded Canadian market by simplifying processes and becoming more customer‑focused. The company pursued a core systems transformation to modernize policy, billing and claims operations while avoiding disruption to ongoing business.

They implemented the EIS Core Insurance Suite as a unified digital platform — policy administration, rating, underwriting, billing, claims, self‑service portals and mobile apps — via a semi‑big‑bang migration over 24 months with zero business interruption. Outcomes included 75% faster product refactoring, higher staff and agent productivity with 50% less training time, improved multi‑channel customer service, and rapid partner expansion (platform and products stood up for Prysm in six weeks to serve 1.3M members, including a white‑labeled Quebec‑CAA offering and quick‑quote capability for dealers).

IAAH