Case Study: AIG Canada achieves A&H system modernization and faster product delivery with EIS Group

Case Studies in Legacy and Ecosystem Transformation

AIG Canada, a leading property and casualty insurer, faced growth constraints in its Accident & Health (A&H) business due to aging legacy systems, manual processes, and poor data quality. The company set strategic goals to accelerate product development, improve customer experience, increase automation and efficiency, and enable consistent, scalable operations to support domestic and international expansion.

To address this, AIG implemented the EIS Core Insurance Suite (PolicyCore and BillingCore) in an 11-month program that replaced policy, rating, underwriting and billing functions. The project went live on schedule and 20% under budget, enabling 27 new products in 10 months (≈75% faster cycle time), large reductions in processing times (up to 95% for policy issuance), a ~20% drop in turnaround times, reduced headcount in key areas, improved actuarial data and customer service scores, and a flexible platform positioned for scaled growth.

AIG