Case Study: AMI achieves enhanced customer service, faster product agility and $2.7M annual savings with EIS Group's EIS Suite

AMI Core System Transformation Delivers Enhanced Customer Service, Efficiency, and Cost Reduction

AMI, a New Zealand-based insurer with more than 1 million policies, 23 motor product classes, 70 stores and two call centers, faced an outdated policy administration, billing and claims environment that limited digital channels, product agility and operational efficiency. The insurer required multichannel self-service, automated processes and built‑in workflow to support faster product development and better customer service.

AMI replaced its legacy stack with the full EIS Suite (policy admin, claims, billing and customer engagement) over a 24‑month program. The transformation delivered immediate benefits: $1.6M annual infrastructure cost avoidance and $1.1M in annual support savings, 50% less time and 67% less cost to create new products, 40% faster claims settlement, 20–25% reduced agent training time and 15% faster quoting — earning AMI a Celent Model Insurer Asia award.

AMI