Case Study: WorkWave Streamlines Salesforce CPQ and Reduces Technical Debt with Eigen X

WorkWave reduces Salesforce technical debt and speeds quote creation with Eigen X

Eigen X partnered with WorkWave, a provider of cloud-based software for field service and logistics companies, to address challenges within its Salesforce environment. WorkWave was struggling with a complex and outdated system resulting from multiple company acquisitions. Their key issues included a decade-old Salesforce org with significant technical debt, a highly customized and inefficient CPQ (Configure, Price, Quote) process, and a sprawling product catalog with duplicated SKUs that hindered sales reps.

Eigen X implemented a comprehensive Salesforce solution that included a CPQ discovery and configuration project. They streamlined the product catalog, created pre-made bundles for sales reps, and automated quote generation. Additionally, Eigen X cleaned up the system's technical debt by migrating to Flows and consolidating code. The results for WorkWave were significant, including faster and more accurate quote generation, improved system performance, reduced maintenance, and enhanced collaboration between sales, product, and finance teams.

WorkWave