Case Study: Veltek Associates, Inc. improves reporting, forecasting, and customer service with Eigen X and Salesforce

Veltek Associates, Inc. improves KPI reporting and forecasting with Eigen X

Veltek Associates, Inc. (VAI), a company providing contamination control solutions for the pharmaceutical industry, faced challenges with data silos across its marketing, sales, and operations teams. These silos led to inaccurate reporting, poor forecasting, and inefficient demand planning. The vendor, Eigen X, was engaged to address these issues.

Eigen X implemented a solution using Salesforce's Sales Cloud, Service Cloud, and Pardot, along with Jitterbit for ERP integration. This improved data governance and streamlined business processes. The results included significantly more accurate reporting and forecasting, improved demand planning that enabled Just In Time manufacturing, and a higher marketing ROI. Eigen X also integrated telephony and enhanced email tools, leading to improved customer satisfaction and faster case resolution.

Veltek Associates, Inc. (vai)