Case Study: University of San Francisco improves student collaboration, health surveys, and communications with Eigen X

University of San Francisco speeds student collaboration and campus surveys with Eigen X

The University of San Francisco faced challenges in fostering student collaboration, creating a health survey for the pandemic, and resolving technical issues with its appointment scheduler and text messaging system. To address these problems, the university partnered with vendor Eigen X for a Salesforce-based solution involving Sales Cloud, Service Cloud, and Experience Cloud.

Eigen X implemented a user-friendly collaboration tool using Chatter groups and a custom survey built with a Lightning page. They also optimized code and configured processes to fix the scheduler and correctly route text messages via Twilio. As a result, students could easily form groups and plan activities, the university effectively monitored campus health, and on-time notifications improved communication. Eigen X successfully enabled a more connected and efficient campus environment.

University of San Francisco (usf)