Case Study: SoundExchange improves Salesforce operations and security with Eigen X

SoundExchange protects $10 Billion in royalty distributions with Eigen X

SoundExchange, a non-profit collective rights management organization, had been using Salesforce for nearly a decade but was stuck in a reactive cycle of only addressing break-fixes. As they were still on Salesforce Classic, they engaged the vendor Eigen X for full-time support to handle admin and development tasks. SoundExchange specifically sought Eigen X's expertise to provide a strategic roadmap for moving to Lightning Experience, implementing Salesforce Shield, and optimizing their heavy use of Service Cloud.

Eigen X began by providing daily support while simultaneously creating a tailored roadmap for the future. The solution included migrating to Lightning, implementing Salesforce Shield to protect sensitive data like bank account numbers, and optimizing Service Cloud. As a result, Eigen X helped SoundExchange shift from reactive break-fixes to proactive projects and enhancements, demonstrating the value of the new systems and setting a clear path for further Salesforce integration.

SoundExchange