Case Study: Safelite/Belron boosts Salesforce adoption and AP/AR productivity with Eigen X

Safelite/Belron boosts Salesforce adoption by 15% with Eigen X

Eigen X worked with Safelite, a major US auto glass specialist and part of the global Belron group, to address several key challenges. The customer had disparate and heavily customized Salesforce systems with low adoption, an inflexible on-premise Oracle ERP, and disconnected systems for accounts payable and receivable that were causing revenue loss and collection issues.

The solution implemented by Eigen X included providing architecture guidelines for a global Salesforce transformation and redesigning financial processes with integrated solutions in Salesforce and Oracle Fusion ERP. Using MuleSoft for integration, Eigen X streamlined business processes and built a security template to meet SOC2 compliance. As a result, Eigen X delivered the first phase of the Salesforce implementation within nine months, increased Salesforce adoption by 15%, boosted AP/AR team productivity by 10%, and created a security framework that reduced compliance costs.

Safelite/Belron