Case Study: Safelite boosts Salesforce adoption and AP/AR productivity with Eigen X

Safelite boosts Salesforce adoption by 15% with Eigen X

Eigen X worked with Safelite, a major US auto glass specialist and manufacturer, to address several key challenges. The customer had disparate and heavily customized Salesforce systems with low adoption, an inflexible on-premise Oracle ERP, and disconnected accounts payable/receivable processes that were causing revenue loss and collection issues.

The solution from Eigen X involved a strategic global transformation, providing new architecture guidelines for Salesforce and Oracle Fusion ERP. They redesigned key financial processes and integrated systems using MuleSoft. This resulted in the delivery of Salesforce's first phase within nine months, a 15% increase in Salesforce adoption, a 10% productivity increase for financial teams, and reduced compliance costs through a new security framework.

Safelite