Case Study: Rutgers Cancer Institute of New Jersey improves event management and reporting with Eigen X

Rutgers Cancer Institute of New Jersey unifies 120,000 patient visits with Eigen X

The Rutgers Cancer Institute of New Jersey, a premier cancer research institute, faced challenges with a decentralized contact database that could not manage complex relationships or reporting. Their event management was also inefficient, relying on email and spreadsheets to track staff, speakers, and outcomes. To address this, they partnered with vendor Eigen X for a Salesforce NPSP and Sales Cloud solution.

Eigen X implemented a centralized data model to visualize multi-dimensional relationships and created custom event calendars with user-level permissions. They developed automated processes and built custom reports and dashboards for detailed event planning and ROI insight. The solution provided by Eigen X gave the institute a single source for all event information, resulting in enhanced reporting capabilities and quick access to daily schedules and staff availability.

Rutgers Cancer Institute of New Jersey