Case Study: Rutgers Business School modernizes Salesforce with Eigen X

Rutgers Business School completes 20 discovery calls and 20+ process diagrams with Eigen X

Rutgers Business School faced challenges with an outdated and problematic Salesforce instance that caused frequent issues. The school's Executive Education unit operated on a separate, unintegrated system, and many departments lacked organized processes entirely. With its internal IT team unable to lead the necessary discovery process, the school enlisted vendor Eigen X for a Salesforce solution involving Sales Cloud, MCAE, and EDA.

Eigen X conducted approximately 20 discovery calls with various departments to understand their processes and goals. This work resulted in over 20 business process diagrams and a comprehensive requirements document. The solution provided by Eigen X included a detailed system architecture, a prioritized implementation plan, and recommendations for restructuring the technology stack and staffing. This laid the essential groundwork for the school's digital transformation.

Rutgers Business School