Case Study: Pima Community College streamlines career development reporting with Eigen X Salesforce solutions

Pima Community College streamlines career services with Eigen X and 4 Opportunity processes

Pima Community College, a community college located in Tucson, Arizona, faced challenges in seamlessly tracking career service resources for students and county personnel. Their workforce development team lacked a direct way to handle sensitive partner information, had difficulty identifying career opportunities, and found their legacy solution cumbersome. To address this, they worked with vendor Eigen X to implement a solution using Salesforce Sales Cloud and Education Data Architecture (EDA).

Eigen X developed a customized Salesforce solution that included building out the campaign object for event tracking and customizing the opportunity object for four distinct business processes. They created an automated system for managing sensitive contact information based on user roles. The result was a more streamlined reporting and ROI tracking solution for career development. Eigen X's implementation provided efficient processes for creating and storing contacts, enhanced data governance, and reduced administrative overhead by leveraging a mostly native Salesforce solution.

Pima Community College