Case Study: Maryland Department of Health improves automation and reporting with Eigen X Salesforce solutions

Maryland Department of Health centralizes case management across 8 programs with Eigen X

The Maryland Department of Health faced a significant challenge with its many business functions operating in silos. This resulted in manual processes, a lack of data visibility, and labor-intensive workflows that relied heavily on Access databases and Excel spreadsheets. The department suffered from limited operational reporting, common use of paper forms, and no automated data validation or central document management. To address this, they partnered with vendor Eigen X for a Salesforce solution.

Eigen X implemented agency-wide Salesforce solutions to support several key state assistance programs. The results included improved automation for identifying claims, decreased manual processes and human error, and electronic safekeeping of all information in a single location. Eigen X's solution provided a centralized mechanism to track customer interactions and created a 360-degree view of the customer, greatly enhancing operational reporting through role-based dashboards.

Maryland Department of Health