Case Study: ICA Fund improves nonprofit program tracking and fundraising with Eigen X Salesforce implementation

ICA Fund streamlines nonprofit operations with Eigen X in one system

ICA Fund, a non-profit community development organization in Oakland, CA, was struggling with an outdated and cumbersome Salesforce implementation. Their instance of the Nonprofit Success Pack (NPSP) had fallen into neglect, leading to inefficient manual processes for program management, fundraising, and impact reporting. This made it difficult to get a unified view of their constituents and hindered their mission to support small business entrepreneurs.

Eigen X was engaged to overhaul the system. The vendor upgraded the Salesforce org and implemented solutions like the Program Management and Outbound Funds modules, along with FormAssembly for data capture. This streamlined operations, automated manual tasks, and consolidated data into a single source. As a result, ICA Fund achieved a 360-degree view of its stakeholders, improved reporting for better decision-making, and significantly increased internal efficiency.

ICA Fund