Case Study: EnerSys Streamlines Global Salesforce Processes with Eigen X

EnerSys streamlines global operations with Eigen X across 5,000-10,000 employees

EnerSys, a global leader in stored energy solutions, faced challenges with disjointed business processes across its different geographies and markets. The company struggled with multiple ERP system integrations and a heavily customized Salesforce system that lacked extensibility and maintainability without external developer help. Eigen X was engaged to help unify these processes and improve data visibility across the customer lifecycle.

Eigen X worked with the EnerSys team to analyze and simplify processes, reducing reliance on custom code by training analysts to use Salesforce Flows. This solution made the system easier to maintain and more scalable. As a result, Eigen X helped EnerSys reduce its reliance on developers for modifications, empowered its admin team to make changes, and allowed developers to focus on more complex custom tasks.

EnerSys